Free Small Claims

Mediation Service

Resolve small claims disputes quickly, confidentially, and without going to court. Suitable for small claims with a value under £10,000.

Crowther Mediation UK offers a free small claims mediation service in the UK for individuals and small businesses dealing with small claims disputes valued under £10,000. Our service is designed to help you settle disputes online, saving time, cost, and stress compared to court proceedings.

Our free small claims mediation clinic provides a structured online mediation session (up to three hours), led by a trained, independent mediator who helps both parties work towards a practical and fair resolution.

Types of small claims disputes we handle

Our free small claims mediation clinic can assist with a wide range of disputes under £10,000, including:

Unpaid invoices and debt recovery
Consumer disputes and refunds
Landlord and tenant disagreements
Property-related disputes
Contract and service disputes
Small business disagreements

If your dispute falls within the UK small claims track, it is likely suitable for mediation.

Check your eligibility

How our small claims mediation clinic works:

Our online small claims mediation sessions are designed to be simple, effective, and user-friendly.

Before your session (important)

To ensure the mediation is productive, both parties must provide:

A short summary of the dispute
Any key supporting documents

These must be submitted at least five days before the scheduled session.

Introduction and process overview
The mediator explains how mediation works, confirms confidentiality, and sets clear ground rules.
Separate confidential sessions (caucus mediation)
All mediations are conducted in separate online rooms. You will not be in the same virtual room as the other party. This allows you to speak openly and confidentially with the mediator.
Private discussion of your case
You explain your position, concerns, and what outcome you are seeking in a confidential setting.
Mediated negotiation
The mediator moves between both parties, helping clarify issues, test options, and identify possible areas of agreement.
Agreement (if reached)
If a settlement is reached, the mediator will help record the agreement clearly for both parties.

What our clients say

“Working with Crowther Mediation has been an absolute game-changer for me. From the outset, their professionalism and dedication to facilitating constructive communication were evident. Through their expert guidance, we were able to navigate a complex dispute with clarity and efficiency.

Crowther Mediation's tailored approach ensured that each participant felt heard and respected throughout the process. Their ability to create a supportive environment for open dialogue fostered mutual understanding and paved the way for meaningful resolutions.

Thanks to Crowther Mediation, what initially seemed like insurmountable challenge transformed into opportunities for growth and collaboration along with clarity and a clear path for each individual. I cannot recommend their services highly enough. If you're seeking a mediation partner committed to achieving successful outcomes, look no further than Crowther Mediation.”
Paul PatrickManaging director; Stadler Rail Service UK Ltd.

Benefits of mediation for small claims

Choosing mediation instead of court offers clear advantages:

Free small claims mediation service through our clinic
Faster resolution than court proceedings
Online convenience – attend from anywhere in the UK
Confidential and without public hearings
Less formal and less stressful than litigation
You control the outcome, not a judge

Is mediation right for your dispute?

Mediation is particularly effective if both parties are willing to:

Engage in constructive discussion
Consider compromise and practical solutions
Avoid the time and cost of court proceedings

You do not need a solicitor or legal representation to take part.

Enquire Online Today

Supporting the next generation of mediators

Our Small Claims Mediation Service also plays an important role in supporting the development of future mediators.

With the agreement of everyone involved, mediation sessions may be observed by delegates from our Civil Mediation Training Course who are working towards Civil Mediation Council accreditation. All observations are conducted confidentially, and delegates are bound by the same professional standards and confidentiality requirements as accredited mediators.

By choosing our FREE Small Claims Mediation Service, you’re not only giving your dispute the opportunity to be resolved without court proceedings, but also helping aspiring mediators gain the practical experience needed to become accredited professionals.

Book a free mediation session

If you are looking for free small claims mediation service in the UK, our clinic is here to help.

Contact Crowther Mediation UK to:

Check if your case is suitable
Arrange a session
Receive guidance on how to prepare

Contact Crowther Mediation

Other Mediation services

Civil Mediation

Civil disputes come in a range of forms and can feel both stressful and daunting for those involved. Our mediators help clients start conversations.

Learn more about Civil Mediation

Family Mediation

Family mediation is a voluntary process which allows separating or divorced couples to have a discussion – not an argument – in a safe & controlled environment.

Learn more about Family Mediation

Legally Guided Mediation

This advanced mediation model provides an invaluable opportunity for clients to be supported through the process by their legal representatives.

Learn more about Legally Guided Mediation