Conflict Management Training

Crowther Mediation provides bespoke conflict management training packages to businesses and organisations.

An unmanaged conflict can very quickly escalate out of control, often resulting in loss of business or legal proceedings. Empowering employees within your organisation to effectively deal with conflict when it arises could save both time and costs.

Front-line staff can often feel threatened or under attack when dealing with a complaint. Our training provides them with the skills they need to manage their emotions in the face of conflict and defuse the situation.

Our half-day training packages can be done on site with groups of up to 30 participants. This interactive course allows participants to practise their new found skills in role-play scenarios.

We also provide a two-hour webinar for up to 40 participants where delegates can learn the theory of conflict management and how to defuse conflicts they are faced with.

All participants are also provided with a certificate confirming their attendance and completion of the course.

Our training courses are adapted to meet the individual needs of our clients so you can be sure to get the most out of your training. For more information or to discuss your training requirements, please contact us directly.

Why train with us?

Crowther Mediation have earned a reputation for excellence in dispute resolution. Our mediators have achieved incredible results in high profile, complex matters all over the world. We have also lobbied for changes in legislation in the UK, Greece, UAE and Pakistan. We have sat on the board of numerous organisations shaping the future of mediation and developing the mediation processes we use in various legal frameworks today.

Our trainers all have a wealth of experience in the field of mediation, and this is evidenced in the training they deliver. Delegates benefit from working with real life scenarios and trainers who have learned from their own experiences and are willing to share those experiences. Their knowledge and passion for mediation can be seen in the lectures they deliver and their anecdotal teachings.

Our accreditations

Our Google Reviews

    
 
 
       Posted on Google  
   
   helen jones 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent, challenging and fast paced training with a really experienced trainer who definitely knew their stuff.  I really enjoyed everything about it and would highly recommend.
  
 
      Posted on Google  
   
   Aidan Lo 
 
 
 
 Trustindex verifies that the original source of the review is Google. Crowther Mediation Foundation Training Course provides an excellent foundation for anyone wanting to start their mediation journey. The training is insightful, highly informative, and genuinely enjoyable. There is a strong balance between theory and hands-on practice, with plenty of practical exercises that build confidence and real-world skills.
  
 
      Posted on Google  
   
   L Roselli 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brilliant session! The mediator was very calm, balanced and working with different positions. He (the fella from Scotland/Newcastle, not sure if I can write his name) deserves a lot of credit. He clarified information and did a great job with a rigid stance, keeping the discussion constructive despite one entrenched position. Very much appreciated your effort!
  
 
      Posted on Google  
   
   Massimo Stocchi-Fontana 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently completed my mediation course with Crowther Mediation, and I cannot recommend them highly enough. From start to finish, the experience was truly outstanding.

The course itself was meticulously designed and delivered with real expertise. The content was comprehensive, practical, and immediately applicable, clearly built by people who understand both the theory and the reality of mediation practice. Every session was engaging, well structured, and left me feeling genuinely prepared to step into the field.

What really elevated this experience was the calibre of the teaching team. Nicola, Judith, and John are simply exceptional. Their collective knowledge is nothing short of spectacular. Decades of experience distilled into accessible, inspiring tuition. They created a supportive learning environment where questions were welcomed, and complex concepts were made clear through real world examples. Their passion for mediation is infectious, and their commitment to developing new practitioners is evident in everything they do.

Learning alongside fellow students who were equally engaged and motivated made the experience even more rewarding. The sense of community and shared purpose was palpable.

I am delighted to be continuing my mediation development with Nicola as my Professional Practice Consultant (PPC). Having that continuity with someone who knows my learning style and aspirations is invaluable.

If you are considering a career in mediation, Crowther Mediation should be your first choice. World class training, brilliant tutors, and genuine support for your ongoing development. Simply stunning.
  
 
      Posted on Google  
   
   James Lascelles 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent training by Nicola and the team for the FMC foundation mediation course. Highly recommended.
  
 
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   Lola Ade 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently completed this mediation training course and it exceeded every expectation I had. The trainers created an environment that felt both stretching and genuinely supportive, which made it easy to engage fully and build confidence as the days went on. It was full on but all worth it! Thank you !
  
 
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   Serena Pankhania Shah 
 
 
 
 Trustindex verifies that the original source of the review is Google. I trained with Crowther as a Family Mediator. They were attentive from beginning to end - answering questions initially about my eligibility, meeting virtually with me to ensure they were a good fit, and then following up post-training to ensure we were on the right track moving forward. They cultivated an amazing group together for training, seems they pick their candidates well and keep the group diverse. I appreciated that they insist we communicate as a group after training and will host events throughout our next few years for us to meet virtually and grow our network. The company stayed organized throughout training, the trainer, Nicola, was a fountain of knowledge and experience that made training interesting and fun. Would use them again for further training in the future!
  
 
      Posted on Google  
   
   dan theman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very professional! And quick to respond and act. Would highly recommend 👍
  
 
      Posted on Google  
   
   Elle Fox 
 
 
 
 Trustindex verifies that the original source of the review is Google. Crowther Mediation's training services are exceptional. Nicola Crowther is extremely professional, friendly, and welcoming which facilitated my learning significantly during the weeks training. The elements of mediation were broken down in a manner that made sense alongside plenty of time to practice the skills learned which ultimately assisted my passing of the course.
Besides the training, Nicola has been much support to me when navigating the industry as a newly qualified Mediator.
I would recommend Crowther Mediation to anyone who is interested in training to become a Mediator, thank you!