Civil and Commercial Mediation Training

Become a Civil Mediator in the UK – available online and in-person – with our 40-hour Civil & Commercial Mediation Training course, fully accredited by the Civil Mediation Council (CMC) and the International Mediation Institute (IMI).

This course will equip you with the practical skills, confidence and accreditation to practise as a professional Civil Mediator.

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Become a Civil Mediator

Our five day Civil and Commercial Mediation training course has received the highest standard of accreditation from the Civil Mediation Council (CMC) in the UK and the International Mediation Institute (IMI), giving our delegates an internationally recognised qualification that will allow you to embark on a career across multiple jurisdictions, worldwide.

Step 1: Complete our accredited training course over 5 days – online or in-person. Book online now.

Step 2: Pass assessment by conducting a mediation session successfully.

Step 3: Gain observation hours with experienced mediators

Step 4: Register as an accredited mediator with the CMC

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Our accreditations

Our 40-Hour Civil & Commercial Mediation Training Course

The Civil and Commercial Mediation training course comprises of a minimum of 40 hours in person or hybrid training, delivered by one of our accredited lead trainers. To achieve the best possible results for our delegates,  our training courses have a very small trainer: delegate ratio of 1:6. This allows our experienced trainers to provide one to one support, observations and feedback.

What you will learn:

  • Understanding conflict resolution principles and mediation techniques
  • Active listening and effective questioning strategies
  • Role-playing mediation scenarios to develop practical skills
  • Ethical considerations and professional standards in mediation
  • Guidance on setting up a mediation practice

Introduction to Crowther Mediation and Civil Mediation Foundation Training:

  • Welcome from Crowther Mediation
  • Course timetable
  • Course objectives
  • Role play guidance notes
  • Post foundation training – what to expect.

Civil Mediation – an overview:

  • Types of dispute resolution and where civil mediation fits in.
  • History of civil mediation and recent developments.
  • Role of CMC and IMI
  • Mediators Code of Conduct
  • Definition of Mediation
  • Core principles of mediation
  • Mediation Process – Five Stages of Mediation
  • Opening Statements

Learning Mediation Skills:

  • Active listening and hearing
  • Body language
  • Indirect and direct body language
  • Helping parties to hear
  • Questioning
  • Summarising
  • Acknowledging
  • Mutualising
  • Re-framing
  • Managing conflict and the expression of emotions
  • Managing the process
  • Lateral Thinking
  • Encouraging Problem Solving
  • Centring
  • Constructive Facilitation

Negotiations in Mediation

  • Problem solving mode
  • BATNA, RATNA, WATNA
  • ZOPA
  • Coming to the balcony
  • Moving passed impasse

Addressing high conflict cases and power imbalances:

  • Psychology of conflict
  • Threats of Violence
  • Conflict management
  • Danger signs
  • Sphere of Conflict

Diversity and Equality in Mediation:

  • What is Equality and Diversity?
  • The Equality Act 2010
  • Self awareness: Unconscious Bias and Conscious Bias

Bringing Mediation to a conclusion:

  • How and Why does mediation conclude?
  • What to do next?
  • Becoming a Civil Mediator: Requirements, Expectations and Additional Costs.
  • Recommended further reading and resources.
  • Role plays and assessment practice

What our delegates say

“A great course. I really enjoyed the interactive sessions. The role plays were insightful and thought provoking, giving us a real opportunity to practice our new found mediation skills. Not only were the trainers knowledgeable and engaging, but they were really supportive in helping all the delegates on our course to understand the concepts and develop their skills. I would highly recommend this course to any HR professional.”

Claire DoddsOculus HR

“Nicola's considerable experience and expertise provided a valuable insight into the world of Civil mediation. She is very personable and easy to learn from, balancing everyone's level of expertise within in the group. The course materials were conveyed in an effective way, the use of real case studies allowed you to gain very valuable experience. It is an intense course, but I found it both thought provoking, inspiring and really good fun and would highly recommend training with Crowther Mediation.”

Jenny CarterDavid Gray Solicitors

Who is the Civil Mediation Training course for?

Civil & Commercial Mediation Training is suitable for anyone who is looking for:

  • A better work / life balance
  • More time doing the things they love
  • Flexible working from anywhere in the world
  • A six figure salary
  • The opportunity to travel
  • A fulfilling and rewarding career

Whether you’re just starting your journey or transitioning from another legal or therapeutic profession, our fully accredited Civil & Commercial Mediation training course is designed to equip you with the knowledge and confidence you need to start your career.

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Why choose Crowther Mediation for your training?

With over 20 years of experience delivering mediation training in the UK and internationally, Crowther Mediation has built a reputation for excellence in dispute resolution. Our accredited Civil and Commercial Mediation Training is approved by the Civil Mediation Council (CMC) and grounded in real-world experience, ensuring practical, career-ready skills.

We have trained hundreds of mediators worldwide, equipping professionals from legal, HR, and business backgrounds with the confidence and expertise to succeed. Our expert-led courses combine high-quality instruction with hands-on learning, empowering you to become an effective and impactful mediator.

Participants choose Crowther Mediation because:

  • We are fully accredited by the Civil Mediation Council (CMC) – learn why this is important
  • All training is led by current, experienced practising mediators
  • Courses are built around real-world scenarios and client-based learning
  • Unlike other providers, we offer our delegates direct access to real cases and observation opportunities – so you get accredited quicker.
  • Ongoing support is provided after certification
  • Training is tailored to your professional goals
  • Flexible delivery: online, in-person, or hybrid
  • Small group sizes for personalised coaching and detailed feedback
  • Consistently excellent reviews from past trainees
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A Clearer Route to Accreditation

Upon successful completion of our internationally recognised Foundation Training Course, you can register with the Civil Mediation Council (CMC) as a mediator working towards accreditation. To become an accredited mediator, you’ll need to observe live mediation sessions and achieve the required observation points before submitting your portfolio.

For many aspiring mediators, finding these observation opportunities is one of the biggest challenges after completing their training.

Gain Practical Experience Through Real-Life Civil Cases

To help bridge the gap between training and accreditation, Crowther Mediation has established a FREE Small Claims Mediation Clinic.

Unlike most mediation training providers, we offer delegates the opportunity to observe live mediation cases through our own clinic, giving you access to genuine observation opportunities without having to source cases independently.

By combining high-quality training with access to real mediation cases, we provide a more supported route from foundation training to accreditation—helping you develop not only the knowledge to mediate, but the practical experience to do it with confidence.

Nicola Crowther, Crowther Mediation

Meet the trainers

Crowther Mediation is committed to providing mediation services tailored to meet the unique requirements of our clients. We take pride in our reputation built on professionalism, expertise, and delivering exceptional service. Meet our team to discover how our dedicated mediators can assist you in achieving the best possible resolutions.

About Us

Civil & Commercial Mediation Training –  FAQs

We’ve got the answers to your most frequently asked questions. If you do not see a specific question you would like answering, please do not hesitate to contact us.

What qualifications do you need to be a Civil Mediator?

Anyone with a professional background and/or a level three qualification can become a mediator.  For example:

  • Lawyers
  • Therapists/Counsellors
  • HR consultants
  • Industry experts
  • Customer Services
  • Graduates

This list is not exhaustive. If you are not sure if mediation training is suitable for you, please contact us and arrange to speak with one of our experienced trainers.

Do you need to be legally trained to become a Mediator?

Having a legal qualification or legal experience is not essential to being a mediator.  Clients in mediation should obtain their own independent legal advice.  It is not the role of the mediator to provide advice.

The extensive training program at Crowther Mediation provides delegates with sufficient knowledge of the law and the legal framework.

Having skills and experience in negotiating, counselling, customer relations etc are more important to becoming a good mediator.

How much does Mediation Training cost?

Our five day civil mediation training course costs £2,250 plus VAT. Our combined Civil and Workplace Mediation course costs £2,750 plus VAT. 

Spread your payment into 3 interest-free instalments with PayPal.

PayPal accepted by Crowther Mediation

How long is the Civil Mediation Training?

The Civil Mediation training course consists of 40 hours of training over five days.  There is an additional 8 hours of training (1 day) to become a workplace mediator.

How much does a Civil Mediator earn?

An experienced Civil Mediator can expect to earn in excess of £100,000 per year.  But it largely depends on the individual and the work/life balance they are looking to achieve.

What happens once I’ve completed the course?

Upon successful completion of the course, delegates must observe or take part in a number of mediation sessions (approx. 3) to earn 10 observation points.  This will allow them to register with the registration body Civil Mediation Council. 

A mediator must do at least 15 hours of mediating each year to renew and maintain their accreditation with the CMC.

Do you provide career opportunities once the course is completed?

Delegates can choose to join our register of Civil Mediators.  Unlike any other mediation training provider, we have large contracts with organisations both nationally and internationally and we regularly use individuals from our register of mediators to facilitate those mediation contracts. 

Because we are not just a mediation provider, but also a mediation practice, we can give our delegates additional opportunities, other training providers can’t.

Our Google Reviews

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helen jones
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Excellent, challenging and fast paced training with a really experienced trainer who definitely knew their stuff. I really enjoyed everything about it and would highly recommend.
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Aidan Lo
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Crowther Mediation Foundation Training Course provides an excellent foundation for anyone wanting to start their mediation journey. The training is insightful, highly informative, and genuinely enjoyable. There is a strong balance between theory and hands-on practice, with plenty of practical exercises that build confidence and real-world skills.
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L Roselli
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Brilliant session! The mediator was very calm, balanced and working with different positions. He (the fella from Scotland/Newcastle, not sure if I can write his name) deserves a lot of credit. He clarified information and did a great job with a rigid stance, keeping the discussion constructive despite one entrenched position. Very much appreciated your effort!
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Massimo Stocchi-Fontana
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I recently completed my mediation course with Crowther Mediation, and I cannot recommend them highly enough. From start to finish, the experience was truly outstanding. The course itself was meticulously designed and delivered with real expertise. The content was comprehensive, practical, and immediately applicable, clearly built by people who understand both the theory and the reality of mediation practice. Every session was engaging, well structured, and left me feeling genuinely prepared to step into the field. What really elevated this experience was the calibre of the teaching team. Nicola, Judith, and John are simply exceptional. Their collective knowledge is nothing short of spectacular. Decades of experience distilled into accessible, inspiring tuition. They created a supportive learning environment where questions were welcomed, and complex concepts were made clear through real world examples. Their passion for mediation is infectious, and their commitment to developing new practitioners is evident in everything they do. Learning alongside fellow students who were equally engaged and motivated made the experience even more rewarding. The sense of community and shared purpose was palpable. I am delighted to be continuing my mediation development with Nicola as my Professional Practice Consultant (PPC). Having that continuity with someone who knows my learning style and aspirations is invaluable. If you are considering a career in mediation, Crowther Mediation should be your first choice. World class training, brilliant tutors, and genuine support for your ongoing development. Simply stunning.
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James Lascelles
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Excellent training by Nicola and the team for the FMC foundation mediation course. Highly recommended.
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Lola Ade
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I recently completed this mediation training course and it exceeded every expectation I had. The trainers created an environment that felt both stretching and genuinely supportive, which made it easy to engage fully and build confidence as the days went on. It was full on but all worth it! Thank you !
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Serena Pankhania Shah profile picture
Serena Pankhania Shah
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I trained with Crowther as a Family Mediator. They were attentive from beginning to end - answering questions initially about my eligibility, meeting virtually with me to ensure they were a good fit, and then following up post-training to ensure we were on the right track moving forward. They cultivated an amazing group together for training, seems they pick their candidates well and keep the group diverse. I appreciated that they insist we communicate as a group after training and will host events throughout our next few years for us to meet virtually and grow our network. The company stayed organized throughout training, the trainer, Nicola, was a fountain of knowledge and experience that made training interesting and fun. Would use them again for further training in the future!
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dan theman
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Very professional! And quick to respond and act. Would highly recommend 👍
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Elle Fox profile picture
Elle Fox
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Crowther Mediation's training services are exceptional. Nicola Crowther is extremely professional, friendly, and welcoming which facilitated my learning significantly during the weeks training. The elements of mediation were broken down in a manner that made sense alongside plenty of time to practice the skills learned which ultimately assisted my passing of the course. Besides the training, Nicola has been much support to me when navigating the industry as a newly qualified Mediator. I would recommend Crowther Mediation to anyone who is interested in training to become a Mediator, thank you!

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Alternatively, if you need further information relating to our training courses, please contact us directly to arrange a call with one of our lead trainers.

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