Free Civil Mediation Clinic UK

For small claims with a value under £10,000. Resolve small claims disputes quickly, confidentially, and without going to court.  

Crowther Mediation UK offers a free civil mediation clinic in the UK for individuals and small businesses dealing with small claims disputes valued under £10,000. Our service is designed to help you settle disputes online, saving time, cost, and stress compared to court proceedings.

Our clinic provides a structured online mediation session (up to three hours), led by a trained, independent mediator who helps both parties work towards a practical and fair resolution.

What is Civil Mediation?

Civil mediation is a voluntary, confidential, and legally recognised dispute resolution process where a neutral mediator helps parties:
  • Communicate clearly and constructively
  • Identify the key issues in dispute
  • Explore realistic settlement options
  • Reach a mutually acceptable agreement

The mediator does not make decisions or take sides. You remain in control of the outcome at all times.

How our free online mediation clinic works:

Our online small claims mediation sessions are designed to be simple, effective, and user-friendly.

Before your session (important)

To ensure the mediation is productive, both parties must provide:

  • A short summary of the dispute
  • Any key supporting documents

These must be submitted at least five days before the scheduled session.

  1. Introduction and process overview
    The mediator explains how mediation works, confirms confidentiality, and sets clear ground rules.
  2. Separate confidential sessions (caucus mediation)
    All mediations are conducted in separate online rooms. You will not be in the same virtual room as the other party. This allows you to speak openly and confidentially with the mediator.
  3. Private discussion of your case
    You explain your position, concerns, and what outcome you are seeking in a confidential setting.
  4. Mediated negotiation
    The mediator moves between both parties, helping clarify issues, test options, and identify possible areas of agreement.
  5. Agreement (if reached)
    If a settlement is reached, the mediator will help record the agreement clearly for both parties.
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What our clients say

“Working with Crowther Mediation has been an absolute game-changer for me. From the outset, their professionalism and dedication to facilitating constructive communication were evident. Through their expert guidance, we were able to navigate a complex dispute with clarity and efficiency.

Crowther Mediation's tailored approach ensured that each participant felt heard and respected throughout the process. Their ability to create a supportive environment for open dialogue fostered mutual understanding and paved the way for meaningful resolutions.

Thanks to Crowther Mediation, what initially seemed like insurmountable challenge transformed into opportunities for growth and collaboration along with clarity and a clear path for each individual. I cannot recommend their services highly enough. If you're seeking a mediation partner committed to achieving successful outcomes, look no further than Crowther Mediation.”

Paul PatrickManaging director; Stadler Rail Service UK Ltd.

Types of small claims disputes we handle

Our UK civil mediation clinic can assist with a wide range of disputes under £10,000, including:

  • Unpaid invoices and debt recovery
  • Consumer disputes and refunds
  • Landlord and tenant disagreements
  • Property-related disputes
  • Contract and service disputes
  • Small business disagreements

If your dispute falls within the UK small claims track, it is likely suitable for mediation.

Benefits of mediation for small claims

Choosing mediation instead of court offers clear advantages:

  • Free mediation service through our clinic
  • Faster resolution than court proceedings
  • Online convenience – attend from anywhere in the UK
  • Confidential and without public hearings
  • Less formal and less stressful than litigation
  • You control the outcome, not a judge

Is mediation right for your dispute?

Mediation is particularly effective if both parties are willing to:

  • Engage in constructive discussion
  • Consider compromise and practical solutions
  • Avoid the time and cost of court proceedings

You do not need a solicitor or legal representation to take part.

Book a free mediation session

If you are looking for free small claims mediation in the UK, our clinic is here to help.

Contact Crowther Mediation UK to:

  • Check if your case is suitable
  • Arrange a session
  • Receive guidance on how to prepare
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